Category Archives: Teaching

Something I learned after a few years of writing books, was how much style mattered in comprehension of technical material. It became the first thing my graphic designer and I worked on when starting a new project. We would do mock-ups, fit the material into the proposed format, and try to think of exceptions thatContinue reading “Style Matters”

Technical writing can be improved so much by interacting with those who are actually using your instructions. Do your customers understand the directions? Do they still have questions? Are you approaching their question the way they would be looking for an answer? Can you explain better? Where do they get stuck? What are the mostContinue reading “Incorporate feedback”